Report to: General Committee                                                 Report Date: December 5, 2007

 

 

SUBJECT:                          Winter Maintenance Level of Service Review

PREPARED BY:               Paul Ingham, General Manager, Operations

 

 

 

RECOMMENDATION:

That the report entitled ‘Winter Operations Level of Service Review’ dated December 5th, 2007 be received;

 

And that the Operations Department be authorized to exercise their professional judgement to determine when local roads should be plowed before the 7.5 cm threshold for local road plowing is attained.

 

And that the qualification criteria for residents making application for the Town’s windrow removal program be reduced from 65 years of age to 60 years of age as outlined in Attachment ‘A’ of this report.

 

And that the 2008 Operations Department budget account 700 504 5301 be increased by $90,000 to cover the cost of both the increased frequency of local road plowing and the revised qualification criteria for the windrow removal assistance program.

 

And that a working group, consisting of members of Council and staff, be established to review current winter maintenance levels of service and report back to Council in the spring of 2008 on opportunities and action items for service level improvements.

 

And that Staff be authorized and directed to do all things necessary to give effect to this resolution.

 

 

EXECUTIVE SUMMARY:

Not applicable

 

 

PURPOSE:

To recommend opportunities to enhance winter maintenance service levels on local roads throughout the Town of Markham and to reduce the age limit qualification criteria for the Town’s windrow clearing assistance program, as outlined in Attachment ‘A’ of this report.

 

BACKGROUND:

On December 3rd, 2007, the Operations Department provided General Committee with an overview of winter operations including; road plowing/sanding policy; sidewalk plowing/sanding policy; salt management; windrow removal program and customer service. 

 

The Operations Department identified areas of concern for residents with respect to current levels of service and opportunities to enhance specific service levels for the 2007/2008 winter season.  Council directed staff to report back to General Committee with recommendations to; improve levels of service for local road winter maintenance and plowing; and to reduce the qualification criteria for senior’s windrow clearing assistance program from 65 years of age to 60 years of age.

 

 

OPTIONS/ DISCUSSION:

Revised level of service for local road plowing

Throughout the winter season the Town experiences several snowfall events where accumulations do not meet the Town’s 7.5 cm threshold for local road plowing.  During the early onset of winter these snowfalls generally do not cause undue difficulty for traffic on local roads as favourable weather conditions usually prevail and the snow melts off within one or two days.  During January and February, when temperatures are much colder for extended periods of time, these smaller snowfall accumulations result in a hard-packed snow and ice on local roads.

 

The Operations Department recommends that the Area Supervisors be authorized to exercise the option to plow local roads before the 7.5 cm threshold is attained.  The Supervisors will consider the various factors that may impact the local road maintenance requirements, including snowfall accumulations, existing road surface conditions as well as current and long range weather forecasts, to determine when local roads should be plowed.

 

Revised criteria for windrow removal program

The snow windrow is defined as the portion of snow that is left at the end of the driveway after road clearing equipment has plowed the municipal road. 

 

The Operations Department currently provides a windrow removal service for residents in Markham that are either 65 years of age or older or physically unable to clear snow.  Due to the number of calls received by the Town from residents between the ages of 60 to 65 that are experiencing difficulty managing the removal of the heavy, hard packed snow associated with these windrows, the Operations Department recommends that the age threshold for qualification be reduced from 65 to 60 years of age.  Details of the revised qualification criteria are outlined in Attachment ‘A’ of this report.

 

Winter Maintenance Service Standards

In December 2006, Council identified the need to establish their four year mandate and priority plans for the Town. Council and senior town staff held several in-house workshops between January 2007 and March 2007 to identify a broad range of strategic areas of focus that would guide the Town.  Council and senior staff identified six areas of strategic focus– growth, environment, transportation, diversity, core/essential services, parks, recreation, libraries and public safety - along with action plans.

 

The Core/Essential Services issues identified by Council and senior staff recognized a need to identify the service levels at which the Town should deliver services; measure the actual levels at which they are delivered; and, revise policies and/or programs to reduce the gap.

 

Following the Operations Departments presentation on winter operations there was a great deal of discussion with respect to the current levels of service and thoughts on how these services may be improved or enhanced.  The Operations Department recommends that a Working Group consisting of a few members of Council and Operations staff be established to review current service standards to identify opportunities to enhance services, including financial implications, and report back to General Committee in the spring of 2008.

 

FINANCIAL CONSIDERATIONS AND TEMPLATE: (external link)

Revised level of service for local road plowing

Based on average snowfall events over the past five years, the Operations Department estimates that the level of service for local road plowing will increase by approximately two occurrences per winter season.

 

The potential cost increase to provide two additional local road plowings is $160,000 per year, based on the current estimated cost of approximately $80,000 per occurrence.  By eliminating the ice/snow-packed conditions on local roads, additional savings of approximately $100,000 may be realized through reduced frequency of local road sanding/salting.  The estimated net cost to provide for two additional local road plowing occurrences is $60,000 per year.

 

Revised criteria for windrow removal program

During the 2006/2007 winter season the Operations Department provided windrow clearing service for approximately 1300 households.  By reducing the age threshold criteria from 65 years of age to 60 years of age, the Operations Department has estimated an increase of approximately 300 households for the 2007/2008 winter season.

 

Based on the current windrow removal contract price of $6.50 per driveway per occurrence, the Operations Department estimates a cost increase of approximately $9,750 based on 5 occurrences ($6.50 x 300 x 5) per year for the additional 300 driveways.  In addition, the revised level of service for local road plowing will result in an increase in service for driveway windrow clearing of approximately two occurrences per year at a cost of approximately $20,800.

 

The total estimated net cost, to both reduce the age threshold criteria from 65 to 60 years of age and to increase the frequency of providing the service from approximately five times per season to seven times per season, will be approximately $30,000.

 

The Operations Department recommends that the 2008 Operating Budget account 700 504 5301 be increased by $90,000 to cover the cost of the above noted service level adjustments.

 

 

 

RECOMMENDED

                            BY:    ________________________          ________________________

                                      Paul Ingham                                        Peter Loukes

                                      General Manager, Operations             Commission Lead,

                                                                                                Community & Fire Services     

 

 

 

 

ATTACHMENTS:

Attachment ‘A’ – Snow Windrow Removal Program (revised)

 

 

 


ATTACHMENT ‘A’

 

SNOW WINDROW REMOVAL PROGRAM

 

 

Definition:               The snow windrow is defined as the portion of snow that is left at the end of the driveway after road clearing equipment has plowed the municipal road.

 

Level of Service:     The Town of Markham will clear the windrow of  snow placed across the end of the driveway by  snow plow equipment, for residents approved for the program, within a reasonable time after the snow plow has passed the driveway (generally less than 6hrs).

 

Qualifications:         To qualify for the program all individuals residing in the household who are 60 years of age or older must provide proof of age.  All individuals residing in the household under 60 years of age umst provide a current and valid doctor’s certificate confirming that they are physically unable to clear snow.

 

Important Information for Homeowners:

 

·        The Town reserves the right to decide when snow windrow removal service will take place.  Generally, crews will be dispatched to clear windrows fo snow (one car width only) on primary roads following a 5 cm (2”) snowfall and on local roads following a 7.5 cm (3”) snowfall.

·        This service does not include the windrow of snow left by the sidewalk plow.

·        The Operations Department will clear the windrow within 8 hours following the plowing of the road.

·        Any obstruction at the end of individual’s driveways must be removed.

·        The Town is not responsible for any damage to individual’s driveways or landscaping features located within the road allowance.

·        Please ensure your house number is visible and illuminated.

·        Please notify the Town if you move from the address on file or if an any time a resident not covered by the qualification criteria moves into the home on a permanent and/or temporary basis.

·        Failure to comply with the conditions to qualify for this service and/or misrepresentation of information may result in the immediate termination of the service.