DWQMS Gap Analysis Summary
DWQMS Elements	Gap Identified by Consultant		Effort Required to close		To be
	Major	Minor	Major	Minor	resolved by
1. Quality Management System	ü			ü	Staff &
Document a QMS that meets the requirement of the DWQMS					Consultant
2. Quality Management System Policy	ü			ü	Staff
Document a QMS Policy that provides the foundation for the QMS
3. Commitment and Endorsement	ü			ü	Staff
Contain a written endorsement of its contents by Top Management and
the Owner
4. Quality Management System Representative	ü			ü	Staff
Identify a QMS Representative
5. Document and Records Control	ü			ü	Staff &
Document a procedure for document and records control					Consultant
6. Drinking-Water System		ü		ü	Staff, R.O.Y. &
Document to provide a description of the drinking-water system					Consultant
7. Risk Assessment	ü		ü
Document a risk assessment process that identifies hazardous events					Consultant
8. Risk Assessment Outcomes	ü		ü		Staff &
Document the identified hazardous events & identified control					Consultant
measures
9. Organizational Structure, Roles, Responsibilities and Authorities		ü		ü	Staff
Document the org. structure including respective roles, responsibilities
and authorities, and communicate this information to Operating Authority
personnel and the Owner
10. Competencies		ü	ü		Staff
Identify and arrange for necessary training for all personnel whose work
affects drinking water quality
11. Personnel Coverage		ü		ü	Staff
Ensure that sufficient personnel meeting the identified competencies are
available for duties that directly affect drinking water quality
12. Communications	ü			ü	Staff
Describes how the relevant aspects of the QMS are communicated
between Top Management and the Owner, Operating Authority personnel,
Suppliers and the Public
DWQMS Gap Analysis Summary
DWQMS Elements	Gap Identified by Consultant		Effort Required to close		To be
	Major	Minor	Major	Minor	resolved by
13. Essential Supplies and Services		ü		ü	Staff &
Identify all supplies and services essential for the delivery of safe drinking					Consultant
water, and to ensure the quality of essential supplies & services in as
much as they may affect drinking water quality
14. Review and Provision of Infrastructure	ü		ü*		Staff &
Document the annual review of the adequacy of the infrastructure					Consultant
necessary to operate and maintain the subject system
15. Infrastructure Maintenance, Rehabilitation and Renewal		ü		ü	Staff &
Document a summary of the Operating Authority's infrastructure					Consultant
maintenance, rehabilitation and renewal programs for the subject system
16. Sampling, Testing and Monitoring		ü		ü	Staff &
Document sampling, testing and monitoring activities throughout the					Consultant
drinking water system
17. Measurment & Recording Equipment Calibration & Maintenance		ü		ü	Staff &
Document the activity for calibration and maintenance of measurement					Consultant
and recording equipment
18. Emergency Management	ü		ü		Staff &
Being prepared for emergency situations that could result in the loss of					Consultant
the ability to maintain the supply of safe drinking water to consumers;
Identify what could happen in the system to cause an emergency, and
have processes and procedures in place to prepare and response
19. Internal Audits	ü		ü		Staff
Document and perform internal audits that conform to the requirement of
QMS at least once every twelve months
20. Management Review	ü			ü	Staff
Document and conduct management review that evaluates the continuing
suitability, adequacy and effectiveness of the QMS at lease once every
twelve months - Top management must ensure the review is performed
identifies deficiencies, and reports the results to the Owner
21. Continual Improvement	ü			ü*	Staff
Continually improve the effectiveness of its QMS through the use of
corrective actions
* Element 14 - Major effort will be required to develop and implement a condition rating system in order to support the Financial Plan requirements & the Life Cycle Reserve Study
* Element 21 - Minor effort will be required in order to meet the initial requirement for the accreditation audit, but major effort would be required afterwards in order to drive the
system to run efficiently and effectively