Attachment 2

 

 

 

Excerpts from Portal Business Value Assessment report - IBM, 2005

 

 

Table 1.0 Summary of Quantitative Benefits

Portal Capability

Benefit

Community

Value (Annual)

Start Year

People Finder

5 Min/ Day

400

$406,025

2

Document Management

15 Min / Day

200

609,037

1

Web Conferencing

30 Min/Week

50

60,904

1

Instant Messaging

5 Min / Day

400

406,025

1

Project Status & Other Dashboards

30 Min/Week

92

112,063

2

Knowledge Management

15 Min / Day

200

609,037

2

Access to Other Systems

60 Min/Week

1

2,436

2

Access to HR Information

20 Min/Day

12

48,723

2

On-Line Permits

6 Hours/Day

1

73,084

2

 

 

 

Total  $2,327,333

 

Background/Assumptions:

·        Each person works 35 hours per week / 7 hours per day / 420 minutes per day

·        The loaded cost for an employee (Full Time Equivalent) is $85, 265.

·         The Town of Markham has 884 FTEs of which 92 are managers

 

The portal capabilities are to be implemented as per the proposed start year, and the realized benefits are accordingly different for those years. Full benefits of the portal capabilities are expected to be realized starting Year 3.  The total benefit over five years is estimated to be $6 - $8 million.