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ATTACHMENT “B” |
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Action
Item |
Champion |
Timeline |
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1. Currently no formalized procedure in place for corrective action for E.Coli and Total Coliform testing when results are out of range other than “just to inform the upstream” |
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Finalize Corrective Action Standard Operating Procedure
for E.Coli and Total Coliform testing – define ·
Town of |
Karen D. |
Jan 2009 |
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2. Testing of Emergency Response procedures not completed yet |
· Ensure Waterworks completes the Emergency drill exercise by end of January 2009 |
Anna D. |
Jan. 2009 |
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Management Review Date: |
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3. Health & Safety (H&S) – no Full Time H&S Specialist in HR for the last year. No formal Joint H&S Committee meeting in last year due to lack of quorum and/or no corporate representative. Liability of Town and staff is a concern. |
· Brenda to send e-mail to Human Resources (HR) to raise this concern. |
Brenda L. |
Dec 2008 |
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4. Training Model Learning & Development (L&D) – linkage to corporate L&D – linkage to NQI principles. i.e. Want more than technical skills for management (people skills, leadership skills) |
· Ensure linkages of NQI competencies are included in the Waterworks Training Model |
Anna D. |
Mar 2009 |
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5. Needs assessment across the commission is required for training needs (facility requirements) |
· Needs Assessment to be conducted |
HR, Anna D. & Daphne R. |
May 2009 |
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6. Low percentage of responses from door hanger surveys for Planned Maintenance water shutdowns |
· Review process to see if there is a way to get a larger percentage of responses from consumers (greater than 5%) |
Noris D. |
Apr 2009 |
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Decision / Deficiency |
Action Item |
Champion |
Timeline |
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7. Capital Budgets are behind schedule |
· Ensure a plan is in place to complete all carryover projects and 2009 in capital budget · 5 year capital program |
Ernie T. |
Dec 2009 Feb 2009 |
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8. Internal audit methodology |
· Review system to determine which process works better (by element or by section) |
Eddy W. |
Jan 2009 |
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9. Water rate & budget alignment |
· Align the DWQMS process into a new connecting point into the Town’s budget process for setting the water rate · Presentations about the service versus technical |
Jerry K. & Peter L. |
May 2009 |
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10. Improve process of receiving staff suggestions |
· Develop formal mechanism to collect staff suggestions from all Waterworks staff |
Rob F. |
Mar 2009 |
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11. Due to increased presence at public presentation increased need for presentation and facilitation skills |
· Advise of HR of this needed skill set to align the corporate HR goals with our needs |
Anna D. |
Dec 2008 |
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12. Need for improved data quality assurance and mgmt reporting capabilities |
· IMS Clerk position could be re-engineered to undertake data quality assurance etc · Create Job description and business case |
Noris D. |
Dec 2008 |
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13. Contract preparation, centralization and management |
· Look at how other municipalities manage their contracts.- review best practices and prepare recommendations |
Ernie T. |
Mar 2009 |
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14. Clarity of Waterworks Financial Analyst position |
· Articulate the need and communicate the need |
Peter L. & Jerry K. |
Mar 2009 |
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15. Service Level Agreements need to be revisited |
· Meet with other commissions to communicate our needs ·
Brenda will raise with colleagues and/or at |
Brenda L. |
Mar 2009 |
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16. Scheduling of Management Meetings |
· Try to align with the budget process |
Eddy W. |
May 2009 |